Nokia has acknowledged there is a serious battery drainage issue with its recently launched Lumia 800 smartphone and has promised to rollout a software update to resolve it soon.
The Lumia 800, which was widely touted for its battery saving capabilities at the time of unveiling turned out to be anything but after customer complaints begun flooding in that the handset was losing power too quickly. After admitting that something is definitely awry, Finnish giant has now released an official statement on the Nokia discussion boards explaining the cause of the problem, which it says is software related and can therefore be patched up without a hardware recall.
“On Monday 12th December some of our customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected. We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem on certain variants is limiting the phone’s ability to access the full battery capacity.”
Nokia added: “The good news is that as this is a software problem it can be easily resolved. The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity.”
The phone maker has already released one update earlier this month to handle power management issues and said there is a second in the pipeline, which we’re is assuming is the same as the aforementioned.
Although the majority of early adopters are reported to be unaffected, the whole saga will doubtless have adversely affected what many consider Nokia’s make or break smartphone since its landmark deal with Microsoft to switch to Windows Phone as its primary platform. With sales forecast reduced by analysts from two million to just 800,000 for the current quarter by analysts, Espoo will need to act fast to turn its ailing smartphone fortunes around.