Apple’s iPhone is the most reliable smartphone currently in market, beating major rivals to earn top marks in a research from FixYa.
The troubleshooting outfit collated 722,558 problems reported by customers with an Apple, Samsung, Nokia or Motorola flagship smartphone. It then compared this with market share data from StatCounter to assign a reliability score to each manufacturer.
Thanks to fewer tribulations relative to its massive install base, the iPhone came top with a score of 3.47. That’s three times higher than its closest competitor Samsung, which managed just 1.21 for the hugely popular Galaxy range.
However, it was bad news for Nokia’s Lumia range with a score of just 0.68 and even worse for Motorola, which came last with a paltry 0.13 due to the numerous troubles encountered by Droid owners.
Naturally, the iPhone’s battery life was the issue that most annoyed its users, especially following the recent iOS 6.1 debacle that caused iPhone 4S handsets to run out of juice much quicker after the update.
Despite this and the odd niggles, the high score goes to show that maybe iPhones are worth paying the premium for after all.
The findings are sure to delight Apple, which has had tough showing at the stock market after failing to meet analysts’ expectations in the last quarter of 2012.
Samsung, on the other hand, will be hoping its soon-to-land Galaxy S4 will be able to finally knock the iPhone off its perch in both sales and customer satisfaction, especially as the latter is an area where Apple has consistently led.
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