Samsung Galaxy Note 3 owners who have been unable to use third-party accessories after updating their handset's software can look forward to a fix soon, Samsung has promised.
The glitch, which means that certain covers with flip covers are rendered incompatible with the Note 3, appeared last month after users upgraded their phablets to Android 4.4, aka KitKat.
The covers feature a unique lockscreen and it’s this facet of their functionality that was compromised by the software bump.
Samsung initially refuted claims that KitKat was at the root of the problem. However, it has now admitted culpability and has promised to issue a patch to address it. It’s thought this will likely be bundled with the next version of Android.
“We have currently identified a software compatibility issue with the Galaxy Note 3 update to Android 4.4 (KitKat) and select 3rd party accessories. A software update will be available shortly.
“We are committed to offering a diverse and reliable mobile experience for all customers, providing continued support and solutions for any issues that arise with product updates for both Samsung manufactured and third-party accessories.”
The news comes after some disgruntled Note 3 owners speculated that Samsung may have deliberately disabled third-party accessories in an Apple-style move to try and force customers to shell out for more costly, official Samsung add-ons.