11 April 2006
Internet telephony is proving increasingly popular, although sound quality remains a main concern for consumers, according to a new survey.
Continental Research predicts that 1.6 million people made calls using voice over internet protocol (VoIP) telephony last year.
Based on the evidence of those wishing to give the technology a try, the company also estimated that 1.9 million more people would be added to this number in 2006.
"The high satisfaction with such a key measure as value for money means that VoIP use is likely to spread through word of mouth as customers advocate the service to friends, relatives and colleagues," said James Myring, associate director at Continental Research.
"We expect technical issues such as sound quality to improve over time as the service becomes more established."
In its poll of over 2,000 people, it found that Skype was by far the most popular VoIP provider, with a 48% share of users.
MSN came next, but was a long way behind with a 20% slice of users.
© 2008 Adfero Ltd
Content for the uSwitch.com market news service is provided by a third party, Adfero Ltd. Whilst uSwitch.com makes reasonable efforts to check the reliability of this content, uSwitch.com does not guarantee the accuracy thereof or endorse the views or opinions given by Adfero Ltd, unless expressly stated otherwise.