9 March 2009
A number of broadband providers are charging their customers highly for technical support, it is claimed.
Recent research conducted by Which? Computing found 32 out of 45 technology companies used premium rate numbers for their customer services.
It suggests a ten-minute call to Tesco broadband's helpline would set customers back £5 from a landline, minus any connection fees.
Commenting on the findings, Sarah Kidner, Editor of Which? Computing, says: " Some companies are using higher-cost numbers at their customers' expense. "If other companies can offer a freephone number, so can Tesco."
Customer support frustrations are felt by around a third of broadband users, Which? reveals, with many people dissatisfied over how long it takes to speak to an advisor.
People in the UK are spending more time using communications services than ever before but paying less for them, according to a report published by Ofcom.
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