13 May 2005
Moneybox, the fee-charging cash machine operator, has today revealed that a decline in the amount of press criticism levied against the machines has resulted in usage figures rising rapidly in the past few months.
But Nationwide, the building society that does not charge its customers for using cash machines abroad, has responded to these findings by arguing that Moneybox has simply been shown how consumers do not approve of the ATMs.
Stuart Bernau, executive director at Nationwide Building Society, suggested: "Moneybox appears to be admitting that cash machine charges are unpopular and that when given information on the matter, consumers avoid paying to access their own cash.
"This backs what Nationwide has long been saying: that ATM charges are unpopular and that clearer warnings of charges are needed so that consumers can make an informed choice."
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