Consumers concerned over cash machine card fraud

16 March 2006

More than three quarters of people in the UK feel concerned about withdrawing cash from cash machines due to fears that they might have their card details stolen, according to a bank.

Lloyds TSB said that 76% of those questioned had these concerns. Fraudsters have been known to fit devices onto cash machines in order to 'skim' banking details and passwords from cards used in it.

Almost a quarter of those asked said that they were more nervous about using their card in a machine than before, with 15% saying that they now used machines inside branches and shops as they thought these would be safer.

Matthew Timms, internet and ATM director at Lloyds TSB, said: "Cash machine fraud is a concern and we need to use all available weapons to fight back. There are over two billion ATM cash withdrawals every year and while the vast majority of these are problem free, there is no room for complacency.

"We are doing everything we can to ensure that our cash machines are safe to use but we also need customers' help and we urge people to be vigilant when using cash machines and report anything suspicious by either using the 24-hour phone number we provide on our ATM screens or by contacting the police."

Last year cash machine card fraud cost the nation £65.8 million.

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