16 June 2006
Energy provider Powergen is to relocate its call centres back to the UK in an attempt to improve its customer service.
Its call centres are currently located in India, but all calls to the company will be dealt with by an advisor within the UK once the relocation has been completed.
The company has been attempting to improve its customer service in recent times, managing to reduce the number of complaints received by watchdog energywatch about it by 75% since July 2005.
Around 1,000 jobs will be created this year in the UK as well as a result of the move.
"Offshore call centres may have their place for certain industries. However, we believe that we can best achieve industry-leading customer service by operating solely in the UK," said Nick Horler, managing director of Powergen.
"When customers contact us they need to be confident that their query will be fully resolved quickly. Although the cost of overseas outsourcing can be low, we're simply not prepared to achieve savings at the risk or expense of customer satisfaction."
Which energy supplier can offer you the best service? Carry out an impartial comparison of gas & electricity suppliers on uSwitch.com and switch
© 2008 Adfero Ltd
Content for the uSwitch.com market news service is provided by a third party, Adfero Ltd. Whilst uSwitch.com makes reasonable efforts to check the reliability of this content, uSwitch.com does not guarantee the accuracy thereof or endorse the views or opinions given by Adfero Ltd, unless expressly stated otherwise.