29 June 2009
Consumers are being left confused by their household utility bills as suppliers are so different in their standards, according to new research.
Conducted by uSwitch.com, the study found that energy, home telecoms and water bills are the most perplexing to consumers, with energy bills alone baffling three-quarters of respondents.
Just over half (59%) said their broadband, home phone and digital TV bills are causing them confusion, with the same percentage also unsure over their water bills.
Ann Robinson, Director of Consumer Policy at uSwitch.com, said: "Nobody likes bills, but they do play a fundamental part in the relationship between a company and its customers.
"A well-written, clear and concise bill should leave consumers feeling empowered and in control, not bemused."
This news follows a recent study from the price comparison site which suggested household energy bills could top as much as £5,000 a year in ten years' time.