13 September 2005
Home telephone service providers are increasingly improving the quality of their service in order to remain competitive, a report has said.
Market analyst firm IDC says that telecoms companies' focus on maintaining and strengthening their relationships with customers can only be of benefit to consumers.
IDC said that spending on telecoms services rose by four per cent this year.
Those firms that don't keep customers happy are likely to face meltdown because competition between telecoms companies has become so intense recently.
Pim Bilderbeek, European vice president of telecoms research at IDC, told vnunet.com: "The landscape is changing rapidly and dramatically,".
"There are too many telcos today, and the numbers will have to reduce. Companies need to compete on value to the customer, not on network coverage or technology."
Sergio Giacoletto, executive vice president at Oracle, confirmed: "All the operators are moving from network-centric to customer-centric networks."
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