5 July 2006
A new survey has found that consumers that have switched home phone suppliers have mixed views on the results.
The 2,000-strong survey carried out by YouGov found that a third of switchers questioned said that customers never save as much they expect by switching.
One in five said they ended up with poorer customer service and quality of product than before.
Only thirteen per cent said switching had not worked out well for them, however.
Gavin Patterson, a group managing director at BT, commented on the results.
He said: "The irony of the switching trend is that many consumers have now been to the other side and found that the grass isn't really greener.
"At least that's what the thousands of customers who switch back to BT each week are telling us. And the reason they come back and why many more stay is because they know we're not in the business of making wild claims about savings - but what we do offer is a service they can rely on and which makes their life easier."
His advice to those thinking about switching to a different home phone provider was simple: "Don't be a sorry switcher," he said.
"Remember to take a careful look at the benefits that you've got already and what you're giving up by leaving."
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