25 October 2006
A problem with the Post Office's billing system has resulted in up to 20,000 of its customers not receiving a bill for their telephones.
The Post Office's telecom service, HomePhone, attracts customers through their promises of low line rental, cheaper call rates and good service. Customers are also offered financial incentives for signing up to the Post Office's other services, such as car insurance.
HomePhone has stated that it will urgently investigate the situation as well as writing off some of the charges for the customers worst affected. The company also confirmed that it would allow five weeks, rather than the customary two, to pay the phone bill off.
Elaine Shillito, a 62-year-old retired financial assistant from Garforth, Leeds, told the Mail on Sunday of the disruption this event has caused her. The last bill she received was dated December, 21st, 2005, but customers are supposed to be billed quarterly.
"It seems an almighty mess," she commented.
Ms Shillito contacted the Post Office in August and was told computer problems were to blame. She now expects compensation for the inconvenience HomePhone has caused.
The Post Office has confirmed that its billing system is now working correctly and it has set up a helpline (0800 0923003) for those who are still affected.
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