2 January 2008
A BT customer has said that she is "fed up" at waiting three months for her home phone line to be connected by the firm.
Jenny Howard, who lives in Derbyshire, added that she has been charged by the telecoms provider for the waiting period.
The irate customer, who moved to the village of Etwall in September and has been without a phone line since - said that she would not pay the new £40 bill.
Ms Howard has also stepped up her campaign to get connected - which has seen "four or five" engineers try and fail to hook her up to the network in recent months - by writing to BT chief Sir Christopher Bland.
Talking to the Derbyshire Evening Telegraph, she said: "I can't phone anybody or receive calls [and] I'm really fed up with it now - I've had four or five engineers come out but they've not done anything.
"They've all gone up the telegraph pole, looked at it and then gone away."
A BT spokesman has apologised for the connection delay - which he put down to bureaucratic problems with local authorities regarding putting up the new line in the village.
Ms Howard's case also represents further bad news for BT's customer service division.
Despite being the UK's largest in terms of subscriber numbers, its broadband services were voted bottom of a customer satisfaction league table compiled by JD Power and Associates last month.
© 2008 Adfero Ltd
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