Grandmother threatened with bailiffs by O2

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<div class="rxbodyfield" xmlns:o="urn:www.microsoft.com/office" xmlns:st1="urn:www.microsoft.com/smarttags" xmlns:st2="urn:www.microsoft.com/smarttags2" xmlns:w="urn:www.microsoft.com/word" xmlns:x="urn:www.microsoft.com/excel"><p>A grandmother from Kent was threatened with bailiffs by mobile phone provider O2 for not paying her bills &#8211; despite the fact that she had never used the mobile.</p><p>Mrs Reddington, 66, from Upchurch was told that she owed O2 &#163;627.72 even though she had not made a single call. After four bills, O2 sent a further letter, warning Mrs Reddington that bailiffs could call round to recompense the mobile phone provider.</p><p>The bills and subsequent bailiff threats baffled the Upchurch pensioner, since she had not only never used the handset, but she had also returned the mobile to the O2 within two weeks of purchase.</p><p>&quot;I keep telling O2 I sent back the phone but they don&#39;t listen,&quot; Mrs Reddington told the People newspaper. &quot;I&#39;m a pensioner and there&#39;s no way I would rack up that kind of bill - I could never afford it.&quot;</p><p>Mrs Reddington even had proof from the Royal Mail that she had sent the unwanted Motorola handset back to O2, but she insists that the provider refused to believe her at first.</p><p>O2 has since recognised its mistake and apologised to Mrs Reddington, explaining that the misunderstanding occurred because of an error in registering the return of the handset and that the provider has now wiped the debt.</p><p>A spokesperson for the company said: &quot;We absolutely apologise for any inconvenience caused to Mrs Reddington and have sent her a cheque for &#163;50 to cover her costs.&quot;</p><p>There&#39;s plenty of choice so let uSwitch.com help you find the perfect mobile phone. If you&#39;re confused about fancy features, our <a href="http://www.uswitch.com/Mobiles/Handsets/">handset guide will help. Then, when you know what you want, <a href="http://www.uswitch.com/Mobiles/index.aspx?">use our calculator to compare handsets and tariffs</a> and find the one that best suits you and buy online. We&#39;re easy to use, impartial and our service won&#39;t cost you a penny.</p><p><a href="http://www.adfero.co.uk" target="_blank"><img alt="track" src="http://feeds.directnews.co.uk/feedtrack/dn.gif?feedid=362&amp;itemid=18061600" style="border:0 0 0" />&#169; Adfero Ltd</a></a></p></div>