Energy ombudsman releases poem

In the spirit of Valentine's Day the energy ombudsman has released a poem written in conjunction with the Poetry Society on the subject of energy companies.

The poem, which was written by Matt Harvey, is entitled It's not me, it's you and describes the relationship between a typical customer and an energy firm.

Concentrating on the customer service side of operations is starts with the line: "I admit that it appalled me, that day you first cold-called me."

It continues on to tell a tale of rising tariffs and lack of communication on the part of the company: "...proved elusive, and remarkably reclusive for one so formerly effusive."

Lewis Shand Smith, the Chief Ombudsman, said: "Every year we handle thousands of complaints from the customers of energy companies and in most of these something has gone wrong with the customer service provided."

Under the Consumers Estate Agents and Redress Act 2008, the energy ombudsman works to resolve complaints on behalf of customers.