9 December 2008
Thames Water has announced plans to offer higher compensation payouts to its customers for missed appointments and failure to respond to enquires.
The water company said that under its customer guarantee scheme, a total of £50 will be paid out when engineers fail to keep to their schedules.
Mike Tempest, Director of Customer Service at Thames Water, said: "I know how upsetting and annoying it is to take time off work to wait in for a delivery or a service."
In addition, customers will be offered £30 if the company does not respond to written enquiries within a certain time - up from £20 at present.
Households issued with boil notices following contaminations to their water supply will also be given a £30 compensation payment.
Thames Water said the new payouts are part of a wider effort by the company to "sharpen up its act".
The firm provides tap water to 8.5 million customers across London and the Thames Valley.
Make sure you are getting the best deal on your water supply.