Now TV will refund customers following more problems with its service during the final days of the Premier League football season.
The service suffered interruptions yesterday, and an error message that read "oops something went wrong".
The problem affected viewing for about an hour, but didn't affect all customers.
Yesterday, the company apologised on its Now TV Community forum.
"We'd like to apologies again for this afternoon's issues," the statement read. "We're working as hard as we can to get things running as soon as possible.
"We'll be contacting all sports pass customers automatically to provide a refund or a replacement pass. You don't need to do anything to make this happen."
Viewers are encouraged to keep an eye on the forum to see what Sky is doing by way of recompense.
It's not the first time the service has suffered an outage. It went down during the premier of the first episode of series four of 'Game of Thrones' recently. Sky compensated customers with a free entertainment pass. It's also thought Sky delayed a price hike because of these recent problems.
A Sky spokesperson said in a statement: "We're sorry that some customers were unable to watch Sky Go or Now TV for around an hour this afternoon and we apologise for any frustration that caused.
"Our technical teams worked to restore the service for everyone as quickly as possible."
Sky is still investigating what went wrong, so couldn't provide any more details yet.
Sky Go and Now TV will come to Sony's PS4 console this year.
Source Now TV Community