Essex and Suffolk Water

Essex and Suffolk Water supplies water services to Essex, South Norfolk and North Suffolk.

Essex and Suffolk Water is part of Northumbrian Water Ltd as a result of a merger with Northumbrian Water in April 2000. Together the two companies have 2,259 staff.

Essex and Suffolk Water supplies water to 1.7 million people via 25 drinking water treatment plants, 110 service reservoirs and 8,441km of water mains.

Essex and Suffolk Water derives 95% of its water supply from rivers and reservoirs and the other 5% from boreholes and aquifers.

Essex and Suffolk Water is a water only supplier and so Essex and Suffolk Water customers will have their sewerage services supplied by either Anglian Water or Thames Water, depending on where they live in the water supply region.

As two separate companies provide water and sewerage services, Essex and Suffolk Water customers may receive two separate bills for each service or Essex and Suffolk Water may bill them for both services and collect the money on behalf of the sewerage company.

To be classed as wholesome, water must comply with the water quality standards set out in the Water Supply (Water Quality) Regulations 1989.

In 2003 121,477 tests were carried out on samples taken by Essex and Suffolk Water. 99.93% of these tests complied with the Regulations (source: http://www.dwi.gov.uk).

Essex and Suffolk Water are in an area of hard to very hard water. However, water hardness levels can vary within each area. Essex and Suffolk Water can provide you with further information about water hardness in your particular area.