Mid Kent Water

Mid Kent Water supplies water services to an area of 2,050 square kilometres in Kent.

Mid Kent Water started as a company in 1898. Today it supplies approximately 210,000 homes and 24,000 businesses with 156 million litres of water a day. 88% of the water supplied by Mid Kent Water is obtained from 100 operational wells and boreholes.

Mid Kent Water provides its water services via 67 water towers and service reservoirs, 34 source stations and treatment works and 48 booster stations and 4,205km of water mains.

Mid Kent Water is a water only supplier, so Mid Kent Water customers will have their sewerage services supplied by Southern Water or Thames Water depending on where they live in the water supply region.

As two separate companies provide water and sewerage services, Mid Kent Water customers may receive separate bills for each service or Mid Kent Water may bill them for both services and collect the money on behalf of the sewerage company.

To be classed as wholesome, water must comply with the water quality standards set out in the Water Supply (Water Quality) Regulations 1989.

In 2003, 30,223 tests were carried out on samples taken by Mid Kent Water. 99.92% of these tests complied with the Regulations (source: http://www.dwi.gov.uk).

Mid Kent Water is generally a hard water area. However, water hardness levels can vary within each area. Mid Kent Water can provide you with further information about water hardness in your particular area.

Mid Kent Water achieved the highest Ofwat rating of 'GOOD' for response to customer enquires and complaints

Under their Customer Charter, Mid Kent Water operate a 'Guaranteed Standards Scheme' whereby domestic Mid Kent Water customers can expect particular levels of service for areas such as water pressure and query response times. If Mid Kent Water fails to meet these levels then customers may be entitled to compensation or a reduction on their water bill, depending on the circumstances.