Changing broadband provider could be made easier and quicker if more responsibility was transferred to the providers, it has been claimed.
According to Amir Baloch of Firsthelpline.com the process could be made much more straightforward if more responsibility was transferred to the provider.
He said: "When a customer switches energy providers their request goes into a central clearing database. It is then up to the energy suppliers to arrange the switch - not the customer, and we believe the model should be extended to include broadband."
Mr Baloch went on to claim that delays to the system are currently being caused by broadband providers taking advantage of customers and delaying handing over migration codes.
News of Mr Baloch's comments come as a reaction to Ofcom releasing a report stating that complaints over broadband migration issues had halved since it introduced laws compelling providers to hand over migration codes.
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