Skip to main content
Jump to navigation
Customer news

Changing broadband provider could be made easier and quicker if more responsibility was transferred to the providers, it has been claimed.

According to Amir Baloch of Firsthelpline.com the process could be made much more straightforward if more responsibility was transferred to the provider.

He said: "When a customer switches energy providers their request goes into a central clearing database. It is then up to the energy suppliers to arrange the switch - not the customer, and we believe the model should be extended to include broadband."

Mr Baloch went on to claim that delays to the system are currently being caused by broadband providers taking advantage of customers and delaying handing over migration codes.

News of Mr Baloch's comments come as a reaction to Ofcom releasing a report stating that complaints over broadband migration issues had halved since it introduced laws compelling providers to hand over migration codes.

Thinking of switching? View our switching page to get your MAC code and compare packages that beat your currently one.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Paulstubb 1 week ago Britons' refusal to change... I left TalkTalk and paid extra elsewhere because their customer service is nonexistent. Absolutely awful.
  • Fennyuk 1 week ago TalkTalk offer discounts on... Using the television service as a loss leader! I'd rather have a reliable internet service and choose my...
  • Fennyuk 1 week ago Britons' refusal to change... Talktalk's "no price hikes" only applies to line rental and not the add-on services. I was on an 18 month...

Search news