UK ISP Prodigy has been fined £30,000 for failing to provide information over its compliance with regulations governing migration between broadband providers.
Ofcom, which is investigating the firm's compliance with migration regulations, issued the penalty after the firm did not comply with a notice issued under section 135 of the Communications Act 2003 in May this year.
The communications watchdog's investigation was prompted by complaints from customers that they had not been given Migration Authorisation Codes (MAC) when they sought to change provider.
Under the terms of General Condition 22 of the Act, broadband providers are compelled to ensure customers are issued with a MAC with a five-day timeframe of their request - with only unbundled providers being exempt.
Ofcom will release a non-confidential version of the penalty notice imminently and is continuing its investigation into Prodigy's business practices.
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