BT's specialist broadband IT support service has provided ten million minutes of advice to subscribers since its launch 18 months ago.
Of the phone calls received some 33,000 were in relation to queries over wireless broadband connections, much of which can be attributed to the popularity of wireless-enabled devices, such as the iPhone and handheld games consoles, as Christmas presents.
Emma Sanderson, director of value added services at BT, said that the results were a ringing endorsement of the service.
She commented: "The number of calls our advisors have dealt with coupled with 95 per cent of callers stating that they are highly satisfied with the service, speaks volumes about how popular the service has proven with our customers.
"Customers love the fact that help is always just a phone call away and that our experts will try to deal with every aspect of their problem from beginning to end."
The service is available to customers of all providers from £8.99 per month and entitles subscribers to phone support and a supplementary service whereby 800 trained engineers can visit homes to amend problems.