closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
Jump to navigation
BT news

The lion's share of calls to BT's customer helplines over Christmas were concerned with wireless broadband connections, it has been revealed.

According to data from BT, close to one-third of the total queries it received for technical support were related to customers seeking advice over connecting laptops, iPhones and other wireless-enabled devices to the internet.

Other reported problems included callers needing help with new software applications, which accounted for 15 per cent of the total. Meanwhile, ten per cent were looking for help with using digital hardware.

Emma Sanderson, director of value added services at BT Retail, said: "With hi-tech gifts topping Christmas lists, a helping hand from an IT professional on Christmas Day is becoming more popular.

She added: "Nowadays if you want to enjoy the features on your mobile device or laptop you need to get online via a wireless connection to surf the net or get access to a Wifi network."

In order to service the expected increased volume of wireless broadband inquiries, BT has set up a phone line which will deal solely with Wi-Fi queries.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news