Skip to main content
Jump to navigation
BT news

Broadband provider BT has accepted responsibility for a network fault which left residents in Shetland without internet access.

According to the Shetland News, it took the telecoms giant 24 hours to confirm that the problem had occurred at its end, initially suggesting that it could be a glitch with users' routers.

Residential and commercial customers in the villages of Vidlin and Uyeasound were left without access for around 30 hours over Wednesday and Thursday of this week.

A BT spokesperson confirmed that the problem had arisen as a result of a fault in the telephone exchange.

"I'm afraid it was the usual suspect which caused the problem, i.e. a fault on the virtual path of the core network between Glasgow and Lerwick," he said.

Meanwhile, head of Scottish affairs at BT Scotland Ian Shanks said the situation was "totally unsatisfactory".

Elsewhere, the press and journal has reported that 21 telephone exchanges in the Western Isles are without broadband access.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

Search news