closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
O2 news

One in ten mobile broadband customers feel misled, according to a study carried out by O2.

The research found that the main concern of those quizzed was a feeling that they had been deceived over cost - more than a third paid more than they had previously anticipated.

Another issue was found to be coverage - one-fifth of those quizzed were disappointed to find that they could not connect to a mobile broadband network in a given location, despite assurances to the contrary.

O2 has responded to its discoveries by cutting core mobile broadband costs and making it easier for subscribers to check the charges that they are incurring on an ongoing basis.

Peter Rampling, O2's marketing director, commented: "Across the industry there are too many customers whose mobile broadband expectations have been set too high and have then been disappointed, which is a terrible shame given there are loads of people who are having a great time with mobile broadband."

O2 also plans to introduce a new 10GB package for £30 per month on a two year tariff, aimed at heavy mobile broadband users.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Frances Wellcon 17 hours ago Sky and Virgin Media customers... No, but the manufacturers would! It's the author of the goods who holds the copyright and every time it's...
  • Clock End 20 hours ago Sky and Virgin Media customers... Quite happy to use Spotify, Deezer, Amazon Prime, Netflix, Now TV et al because they are all available...
  • Shirley Christine Payne 2 days ago EE broadband customers to lose... I have been with the same email address since freeserve days. I too only continued to use the services of...

Search news