A contract holder with mobile broadband provider 3 has been forced to cancel his contract after moving to an area which lacks coverage.
Simon Nicholson had put his name to a 24-month contract with the company, but discovered his connection was rendered useless.
Mr Nicholson had relocated from Kent to Sussex and 3 refused to let him cancel the deal without charging a hefty cancellation fee.
He told the Sunday Sun: "The call centre admitted their service was 'adequate to marginal' in my area. I am not happy with this and suggested the company should include something in their contract to take people in my situation into account."
While 3 responded to the publication: "The customer took out a 24-month mobile broadband contract with 3 and had been very happy with the service he experienced. As the customer's contract ends in September next year he would need to pay a fee to cancel the contract early."
In an effort to attract small businesses, 3 recently unveiled a new range of mobile broadband packages, one with up to a 15GB download allowance.