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Virgin Media has been slammed by one customer for its lack of communication regarding the installation of cable for broadband.

Writing in the Daily Mirror, Andrew Penman has described how he was told that problems with his broadband was down to the local BT exchange and that he must have cable installed to enjoy high-speed internet services.

Mr Penman explained: "My Virgin broadband connection failed at the start of September and, two months on, hasn't been restored. Virgin blamed the local BT exchange and told me that the only solution was to install cable.

"I've checked with BT, who say that there's nothing wrong with the exchange. If there was, they would have expected complaints from Virgin, but they tell me they haven't had any."

Mr Penman went on to highlight how he has been left without regular updates on the progress of the cable installation.

Virgin Media hopes to upgrade some users' connections from 20Mb to a 50Mb service by the end of the year.

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