closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
Virgin Media news

Virgin Media has been slammed by one customer for its lack of communication regarding the installation of cable for broadband.

Writing in the Daily Mirror, Andrew Penman has described how he was told that problems with his broadband was down to the local BT exchange and that he must have cable installed to enjoy high-speed internet services.

Mr Penman explained: "My Virgin broadband connection failed at the start of September and, two months on, hasn't been restored. Virgin blamed the local BT exchange and told me that the only solution was to install cable.

"I've checked with BT, who say that there's nothing wrong with the exchange. If there was, they would have expected complaints from Virgin, but they tell me they haven't had any."

Mr Penman went on to highlight how he has been left without regular updates on the progress of the cable installation.

Virgin Media hopes to upgrade some users' connections from 20Mb to a 50Mb service by the end of the year.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Dilson Von Belper 23 hours ago BT Smart Hub review I agree ..but I called BT and had such a fight, many calls back and forward to India and South Shields ,...
  • Melanie Jane Shields-Appleton 1 day ago Ofcom unveils plan to bring... Hi David, I moved a 3 year old house on the 5th April, I was assured by BT I would get fibre but once I...
  • Simon Parker 1 day ago Ofcom unveils plan to bring... I've just had FTTP installed in my street ( today in fact) The mind boggles as to why I will need faster...

Search news