The state of many small businesses' broadband connections has dissuaded them from investing in voice over internet protocol (VoIP).
According to new research conducted by Viatel, 54 per cent of small businesses said that problems stemming from their broadband service was the reason they had not deployed VoIP, which can save companies thousands in phone bills.
Over 200 firms were quizzed, with many saying that the poor quality of calls over an unreliable connection was an influential factor.
According to director of voice at Viatel, Alistair Buck, it is ADSL technology that is holding broadband back as a viable means of VoIP.
He commented: "Traditional ADSL simply cannot provide the necessary performance and stability for business-grade VoIP."
Despite the findings, 95 per cent of those taking part in the study said that they could be interested in VoIP in the future.