A couple has received £350 in compensation after being put through an arduous ordeal while trying to get their broadband connection fixed.
Jolyon Russ and Victoria Power were supposedly having their broadband connection upgraded after former provider Homechoice was taken over by Tiscali.
But the improvement hoped for turned out to be just the opposite when their connection ceased, only to be followed by a series of unsuccessful phone calls to Tiscali customer service, which had no record of the account.
"We had 39 days without full service and have spent a hideous amount of time on the exorbitant customer services line," Mr Russ told the Guardian.
Meanwhile, Sky is reported to have pulled out of talks to buyout Tiscali's UK operation, with the value of the Italian firm being cited as a reason for disagreement.