The Post Office has decided to release an online help guide after discovering that a number of its customers are new to high-speed internet services.
Post Office Broadband's Internet Buddy Guide is intended to help the 84 per cent of Post Office customers that are still getting to grips with broadband.
Of this group, over half have revealed that they are completely new to using any form of internet connection.
"Most people know a family member or close friend who is uncertain about using the internet so teaching them how to get online is the perfect gift," said Stewart Fox-Mills, head of Post Office Broadband.
He continued: "But as anyone who has tried to do this will testify, things can come unstuck when jargon and a basic lack of PC skills become insurmountable."
The publication uses step-by-step instructions to simplify broadband users' online experience.