closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
Other 2 news

Ofcom is doing its job effectively as regulator of the broadband industry, one expert has claimed.

Managing Director of Broadband.co.uk, Edd Dawson, has highlighted the grey areas that exist in the broadband sector, specifically relating to customer complaints.

The variables applicable to broadband services, such as location and connection speeds, mean that the industry may require more policing than others, Mr Dawson pointed out.

He commented: "Ofcom have a difficult remit, especially with a product such as broadband which can be technically very challenging when it goes wrong.

"Where we feel Ofcom can really play a part in trying to enforce good customer service."

According to a recently-released study from Ofcom, the average broadband connection speed in the UK stands at 3.6Mb.

Some 93 per cent of those questioned said that they were satisfied with their web browsing experience, although only 67 per cent expressed the same level of contentment when it came to watching or downloading video content.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Patricia.Green.92 1 day ago Scientists use infra-fed to make... I was paid 104000 bucks past year by doing an on-line task furthermore I was able to do it by w­orking in...
  • Amy.Mercado 2 days ago Sky Q customers to get F1 races... I was paid 104000 dollars last 12 months by doing an online job moreover I was able to do it by w­orking...
  • Jean Hollingsworth 2 days ago EE broadband customers to lose... I have a few years of important emails saved in folders on my fsmail email, do I have to transfer the lot...

Search news