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The Post Office has been forced to make an apology after an embarrassing mix-up with one of their broadband customers.

Marc Veni told the Essex Gazette that he logged into his account to discover his profile had been replaced by that of another man.

Mr Veni called round at the new home address given, intending to inform the other customer of the mistake.

But things turned sour when the woman who answered the door told Mr Veni that her Dad, details of whom had replaced Mr Veni's, had recently died.

"We would like to apologise for any distress caused and are investigating the problem," the Post Office told the newspaper.

"It seems the error stems from the fact that Mr Veni has the same telephone number as the previous customer."

The Post Office currently offers broadband and home phone bundles with connection speeds of up to 8Mb.

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