closedownarrowlogo-verticalmenu-barsearch Skip to main content
Jump to navigation
Other 2 news

Almost half the broadband subscribers in the UK are not wholly satisfied with the service they are receiving, a new report has indicated.

Research from uSwitch shows that 42 per cent of customers quizzed are not completely happy with the broadband internet product they have signed up for.

This is despite the fact that broadband bills are revealed to have dropped by five per cent over the last year, according to the 2009 Broadband Customer Satisfaction Report.

"It seems that some of the more established broadband companies are slowing down with age and have lost sight of what customers want - speed and reliability, backed up by efficient customer support should things go wrong," observed Steve Weller, communications expert at uSwitch.

He continued: "It's vital for customers to keep tabs on their situation to make sure that they are getting the best bang for their buck."

O2 fared the best out of all the broadband providers analysed in the report, coming top in nine out of 11 categories.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Dave 17 hours ago TalkTalk CEO reads 'awful'... Didn't have Internet access for 2 month 1st engineer didn't turn up down to broken down van day of...
  • Patricia.Green.92 2 days ago Scientists use infra-fed to make... I was paid 104000 bucks past year by doing an on-line task furthermore I was able to do it by w­orking in...
  • Amy.Mercado 3 days ago Sky Q customers to get F1 races... I was paid 104000 dollars last 12 months by doing an online job moreover I was able to do it by w­orking...

Search news