Almost half the broadband subscribers in the UK are not wholly satisfied with the service they are receiving, a new report has indicated.
Research from uSwitch shows that 42 per cent of customers quizzed are not completely happy with the broadband internet product they have signed up for.
This is despite the fact that broadband bills are revealed to have dropped by five per cent over the last year, according to the 2009 Broadband Customer Satisfaction Report.
"It seems that some of the more established broadband companies are slowing down with age and have lost sight of what customers want - speed and reliability, backed up by efficient customer support should things go wrong," observed Steve Weller, communications expert at uSwitch.
He continued: "It's vital for customers to keep tabs on their situation to make sure that they are getting the best bang for their buck."
O2 fared the best out of all the broadband providers analysed in the report, coming top in nine out of 11 categories.