There are more broadband users scouting around for a better deal in 2009, one expert has highlighted.
Nadeem Azam, marketing manager at eDealUK.com, has highlighted figures from his company which show that 14 per cent more people changed broadband provider over January and February this year than in 2008.
Speaking to TelecomTV, Mr Azam explained that because of the financially challenging conditions, broadband subscribers were responding to the special offers marketed by providers.
He said: "This time last year people didn't bother switching when their deal was up as it wasn't worth the hassle to save a few quid.
"But now there are much more aggressive offers from the broadband providers and people are trying to save every penny."
Complaints regarding the Migration Authorisation Codes needed by customers to switch providers were among the six most common grievances recently published by Ofcom.