closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
Jump to navigation
Other 2 news

Almost half of all broadband customers would look for a new ISP if contacted over their bandwidth consumption.

Research from ISPreview has revealed that 45.5 per cent of broadband users would switch if approached over their downloading habits.

A further 41.1 per cent said they would "maybe" consider switching broadband providers, with just 13.4 per cent suggesting that they would stay with the same ISP.

However, the survey found that 74.8 per cent of broadband customers have never been warned over their bandwidth or data consumption, with 25.1 per cent stating that they have been rapped for reaching maximum limits.

Commenting on the research, ISPreview suggested that promoting unlimited downloads and encouraging customers to spend more time online is part of the problem.

"Broadband is a best efforts (shared) service that rarely plays well when an 'all you can eat' mentality is encouraged. Some will also employ traffic management policies in the small print, which aside from sometimes being hard to find, can also confuse unfamiliar users," the statement added.

Andrew Ellison, personal finance editor at the Times, recently reminded "heavy internet users" to check the download limits on broadband bundles when looking for a new deal.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Nick Singfield 1 day ago Vodafone home broadband line... What I want to know is when are we all going to ditch these landlines??? Who uses them? I hate the idea of...
  • Bruce Farley 2 days ago Sky overhauls TV packages I called sky broadband a couple of days ago and spoke to the sales team, I asked "why is yours more...
  • Bruce Farley 2 days ago TalkTalk offer discounts on... Talktalk is warehouse brand, that's why it's so reduced. My dad has talktalk, and luckily doesn't use the...

Search news