O2 has revamped its high-end home broadband packages with the offer of three months free broadband for customers who sign up for 12 months between April 1st and May 31st.
The deal applies to O2’s Premium and Pro packages. O2 mobile phone customers who opt for the Premium offer will pay £9.79 per month once the initial three month period has passed, while new customers will pay £14.68. This entitles them to a service with no monthly download limit, a connection speed of up to 20Mb and 200 free web texts per month.
Meanwhile, the Pro package is priced at £17.13 per month after the first three months for consumers who already take their mobile phone services from O2 and £22.02 for those who do not. Like the Premium package this includes a broadband connection speed of 20Mb and no monthly download limit. However, customers also benefit from prioritised customer service and 500 web texts monthly.
Both deals come packaged with a free wireless router, McAfee security software and the chance to create up to 10 O2 e-mail addresses.
News of moves from O2 to make its high-end deals more competitive comes as more and more consumers are opting for cheap broadband packages in an attempt to cut their outgoings amid the worsening economic downturn.
O2 however is in a strong position in the UK market due to its commitment to customer care which is limiting customer churn. This was highlighted in a recent study conducted by JD Power and Associates in which the broadband provider was ranked highest in customer satisfaction.
The study measured performance and reliability, billing, cost of the service, customer service/technical support, and offerings and promotions. O2 ranked highest in the study scoring 712 points out of a possible 1000 for mobile broadband and 767 points for fixed broadband.