Virgin Media's decision to charge an extra fee for bills sent out by post has not gone down well with some of its customers.
The provider recently announced that it will be charging £1.50 per bill for monthly letters sent via mail.
This is to encourage subscribers to receive their bills online, in order to reduce the carbon footprint.
While many broadband customers will have no problem with logging on to the internet in order to check their monthly fee, some of the company's TV and phone users look at the issue differently.
One irate Virgin Media subscriber told the Daily Mirror: "My mother is 78 and has no computer. Mum and all her friends are on Virgin Media and in the same boat. Why should they be penalised for not being online?"
Virgin Media recently revealed that it has technology with the potential to offer broadband speeds of up to 150Mb in coming years.