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Broadband providers are failing business customers with their voice services, a leading expert has claimed.

According to Lixxus, a corporate communications group, confusion over technical terminology is one of the major obstacles for organisations unsure of the quality of their voice over internet protocol (VoIP) services.

Andrew Cooper, sales director at Lixxus, believes that the issue is becoming more and more important as companies place greater reliance on VoIP applications.

He said: "There is a huge variation between supposedly identical services, particularly within the broadband sector.

"ADSL contention in particular is one of the least understood considerations out there."

He added that certain terms are "at best misleading" and the confusion caused is "not particularly reassuring" for firms looking to install broadband-based telephony such as VoIP.

An expert from the enterprise communication firm Aastra recently claimed that efficient broadband and internet telephony connections could help companies to employ remote working

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