And you’ve got to hand it to them, they’re going hell-for-leather to do so. Sky, for instance, is currently offering Tiscali’s customer base £50 of credit and a free Sky+ set-top box for switching.
It’s a great offer, that’s for sure. But even if Tiscali’s clients aren’t swayed, they really can’t lose at the moment. That’s because if even they stay with TalkTalk, they’re in a line for the host of new services. Better yet, TalkTalk’s acquisition also promises to improve customer service standards.
It’s a dramatic turnaround for Tiscali subscribers. Just months ago everything looked a lot bleaker. Not least because their provider’s woes meant that they were unlikely to receive the service upgrades being enjoyed by other ISPs customers. And even with the best will in the world, it was hard to see how its consistently poor customer support was going to get better, either.
By contrast, we think they’re now some of the best-placed and luckiest UK broadband customers around.
What do you think Tiscali customers should do? Should they stay or should they go ? Should they cool it or should they blow? Tell us below in the comments section.