The head of TalkTalk’s retail division Carphone Warehouse has moved to reassure Tiscali’s broadband customers that their service will be unaffected by his company’s acquisition of the broadband provider.
Charles Dunstone, chief executive of Carphone, was moved to issue a statement to Tiscali UK’s broadband subscribers after TalkTalk today agreed to acquire the firm for £236 million. Some Tiscali customers are believed to have been concerned that their contract terms may change and that the changeover could lead to some disruption of their service.
Mr Dunstone said: “The most important message for Tiscali customers is that their service will continue and improve. We will make sure you continue to receive the home phone and broadband services you rely on.
“We have created a website at www.talktalk.co.uk/tiscali where Tiscali customers can go for more information on what is happening.”
TalkTalk has also issued advice to Tiscali customers to further ameliorate any other worries they may have regarding their change of broadband provider. This included assurances that they need do “absolutely nothing” in the way of administration because TalkTalk will assume full responsibility for ensuring that the changeover is seamless.
Tiscali has been a takeover target for a number of rival broadband suppliers in recent months. Sky and Vodafone had both held talks with Tiscali, before negotiations stalled over failure to agree a price. Tiscali UK’s Italian parent company is believed to have been seeking around £600 million.
Cheap broadband specialist TalkTalk’s acquisition of Tiscali will result in the creation of the UK’s largest consumer broadband provider in terms of subscriber numbers, with 4.25 million customers.