Thousands of Fasthosts' customers have been unable to save or receive messages for several days, with many in the dark over the service disruption.
The internet service provider's email accounts went down on Friday (June 5th), leaving users unable to communicate over the weekend.
Furthermore, according to The Register, customer support for Fasthosts is unavailable, with enquiry mails from other accounts going unanswered and a lack of information being posted on the company's own site.
It was also revealed that the broadband supplier recently relocated its customer services and support departments from its Gloucester headquarters to Romania and the Philippines as part of a money-saving outsourcing drive.
This comes soon after Gmail users reported a surge in spam volumes over recent weeks, though Google was quick to announce that it had addressed a technical glitch that meant unwanted correspondence got through their filters for a few days.
"Due to a misconfiguration in some of our servers, we weren't filtering out spam for about one per cent of Gmail users. We've fixed the problem, and we're sorry for the inconvenience," a spokesman for the search engine giant confirmed.