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TALKTALK

TalkTalk is promising customers of broadband providers it has acquired a host of new products and services, it has been revealed.

This week it was officially confirmed that TalkTalk’s bid for rival internet service provider has been cleared by regulatory authorities. The deal, which followed earlier acquisitions of Pipex, Nildram and Freedom2Surf, resulted in the creation of the UK’s largest residential broadband provider by customer numbers.

Now a new announcement today from TalkTalk reveals that it is planning to unveil a series of “advanced services” for the subscribers it has inherited from the takeover deals. These will take advantage of the "higher bandwidth” that TalkTalk can provide, it is claimed.

The cheap broadband specialist has yet to confirm what the services may be, but it is thought that they could include an on-demand TV service for Pipex, Nildram and Freedom2Surf customers. Tiscali customers can already access from Tiscali TV – the set-up of which is expected to serve as a model for the new broadband TV services.

Other additions may include an improved e-mail facility and an all-you-can-eat subscription music download service along the lines of that recently launched by Virgin Media.

Wendy Becker, managing director of TalkTalk, said: “We understand that customers of Tiscali and their brands including Pipex, Nildram and Freedom2Surf are looking to us introduce new products and services and we’re looking to do that and there are already things in the pipeline.

“We’re looking at specific customers, understanding their needs and coming up with ways to enhance their experience.”

Ms Becker also claimed that subscribers who have joined TalkTalk’s customer base can now look forward to improved customer service. This will be especially welcomed by subscribers who are with Tiscali, which has consistently performed badly in consumer polls.

Ms Becker added: “We’ve invested heavily in customer service and we’ll be applying these learnings very quickly to ensure Tiscali customers begin to see improvements in the short term.

“TalkTalk was voted best value home phone company by uSwitch in April 2009 and also recognised for having the most improved customer service of any broadband provider in the survey. Our research shows that 90 per cent of our customers think our network is as good or better than their previous network.”

TalkTalk has established itself as one of the UK’s leading cheap broadband suppliers thanks to its keenly priced Essentials broadband package. For just £6.49 per month over 18 months, customers can expect a broadband connection of up to 8GB, a monthly usage limit of 40GB and free UK landline calls at evenings and weekends.

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