An internet customer from a remote part of the Scottish Highlands has been told that she cannot have broadband unless she pays thousands of pounds to BT.
Shona Meiklejohn of Loch Broom in Wester Ross currently has Tesco dial-up internet and shares a phone line with her landlady, who connected it to a payphone for people who come to stay in nearby holiday cottages.
As reported by the Press and Journal, Ms Meiklejohn has been told that because of a device on the line that allows it to be used by two people she can only upgrade to broadband if new cables are laid.
She was sent an email by Tesco informing her that BT Openreach has said the digital access carrier system will need to be removed at a cost of £91,500 if she is to have broadband.
Tesco explained that while Openreach would pay £8,000 Ms Meiklejohn would have to pay the rest.
A BT spokesman suggested that following a recalculation the connection cost would be £80,500. The provider also offered a bigger discount of £16,000.
However, commenting on the situation Ms Meiklejohn told the newspaper: "BT has been making money hand over fist for years and they should be investing this in rural areas. We are still being charged the same amount as people in cities but we aren't getting the same service."