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A new advisory guide designed to help consumers know what to do if their broadband provider goes out of business has been published by Ofcom.

Noting that the telecoms industry has not been left unaffected by the recession, the regulator has produced a leaflet full of information about how people can ensure that their "broadband or home phone service continues to run as smoothly as possible".

Keeping Customers Connected can be downloaded from Ofcom's website and recommends that customers should keep clear and careful records regarding their internet service just in case anything does go wrong.

It explains that sometimes it may not be clear if there is a problem with an ISP, so the best thing to do is contact them - and if the company is going under then organising a new provider as quickly as possible is a good idea too.

The leaflet also details how consumers will need a MAC (Migrations Authorisation Code) if they move to a new broadband provider.

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