Skip to main content
Jump to navigation
Virgin Media news

Virgin Media may specialise in providing cable broadband, but it has revealed that it is seeing a surge in demand for its ADSL service.

According to the Register, the internet service provider has struggled to cope with the number of new customers switching from BT Broadband onto its own copper wire service, which it provides in areas not covered by its cable network.

As a result, hundreds of customers have been hit with delays in getting their broadband deals activated throughout August.

Speaking to the Register, a spokesperson for the company said that it was finding it difficult to cater to the increased number of people signing up to its ADSL2+ broadband service, which promises speeds of up to 20Mb.

"Since we launched our national service with line rental and our Best Speed Promise, we have been overwhelmed with new orders, resulting in a few delays in getting customers on to our superfast ADSL broadband," the representative added.

At the beginning of August, Virgin Media launched a three-months free deal for new customers signing up for 10Mb broadband and phone calls.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Moses Herve Johnson II 6 hours ago Mortgage holders shop around for... I'm a tenant(renter), I already(always, when possible) search for cheaper tariffs/deals that save me...
  • Paulstubb 2 weeks ago Britons' refusal to change... I left TalkTalk and paid extra elsewhere because their customer service is nonexistent. Absolutely awful.
  • Fennyuk 2 weeks ago TalkTalk offer discounts on... Using the television service as a loss leader! I'd rather have a reliable internet service and choose my...

Search news