Some residents in the London borough of Muswell Hill are struggling to access new high-speed fibre-optic broadband, it has been reported.
Despite the area being one of only two regions in the UK where BT is trialling its new super-fast broadband services, some residents are missing out as planning permission in a conservation area is preventing cable boxes from being installed, reports the Muswell Hill Journal.
BT's trials of its fibre-optic broadband can offer users download speeds of up to 40Mb and are due to run until the end of January.
A spokesman for the broadband supplier told the newspaper that there is an issue "with a small amount of cabinets" in the area and Openreach is "in dialogue with the council".
He added: "The majority of cabinets have been installed in Muswell Hill and customers are already enjoying super fast broadband."
BT recently claimed that around 15,500 homes and businesses in Glasgow are set to be able to access super-fast broadband in early autumn, ahead of the original schedule.