Gamers using Virgin Media's national ADSL broadband services to play online have suffered some problems recently, it has been revealed.
The company has received several complaints from those playing certain PC titles that they have been hit by issues linked to high latency in recent weeks, so work has begun to fix the problem.
It is thought the issue is linked to how the company prioritises traffic to ensure good service is available, as some games may not have been recognised correctly by its systems.
Mark Wilkin, help and support manager for the Virgin Media forum, wrote in a posting: "We're sorry that this has taken so long to get a handle on, but we're working hard on getting this fixed as soon as we can."
Earlier this week, the company's broadband service was affected by a series of outages, with customers struggling to access its website and others reporting connection problems.