PlusNet has told its customers that it is committed to improving the broadband service available to them.
In a network update posted on the company's blog, Chief Executive Officer Anthony Vollmer apologised for speed and performance issues that have hampered many consumers over recent weeks.
He explained that while work was in progress to improve many areas of the company's service, it also recently suffered a major hardware failure on one of its gateways.
"Bringing our broadband network back to optimal performance for all of our broadband customers is of the highest priority for us," he added.
"My team is focused and determined to both achieve and maintain network stability."
Earlier this month, PlusNet announced it is offering new phone line installations at a special low price of £49.99 until the end of January.
The discount means the service is available at less than half of its usual wholesale cost.