closedownarrowexternal-linklogo-verticalmenu-barsearch Skip to main content
Jump to navigation
Other 2 news

Nearly nine out of ten broadband subscribers are convinced they should not have to pay for customer service, according to new figures.

The study by YouGov, which was commissioned by Kingston Communications (KC), revealed that almost 90 per cent of people think they should not face charges for reporting problems with their subscription.

It was also found that 45 per cent of people have had to wait over five minutes before being spoken to about their problems, while a third stated that problems are not often resolved on the first call.

Nick Thompson, Director of Consumer Services at KC, said the survey "paints a grim picture".

He added: "Not only are businesses charging their customers to call in, they're also making them wait far too long before being connected."

Last week, Easynet Connect called for all business broadband providers to follow the same customer service benchmark.

The company has collaborated with the Communications Management Association to increase debate over the issue.

Join the conversation

comments powered by Disqus

Stay up to date

  • Google+ Follow uSwitchTech
  • Subscribe to our RSS feed

Latest Comments

  • Bruce Farley 1 day ago Sky overhauls TV packages I called sky broadband a couple of days ago and spoke to the sales team, I asked "why is yours more...
  • Bruce Farley 1 day ago TalkTalk offer discounts on... Talktalk is warehouse brand, that's why it's so reduced. My dad has talktalk, and luckily doesn't use the...
  • Bruce Farley 1 day ago BT launches 152Mbps and 314Mbps... I take it that's January 16th this year?2018? IOW just FOUR DAYS before I started a court proceeding...

Search news