Broadband customers across the UK could get access to improved levels of customer service, under new plans.
Communications regulator Ofcom has confirmed new proposals that it believes will ensure subscribers are aware of the basic minimum standards of service they should expect when making complaints.
The organisation wants more information made available to consumers over dispute resolution services, as well as new methods of boosting the transparency of providers' performance levels.
Ed Richards, Chief Executive of Ofcom, said customers must know what to expect.
"Ofcom wants to work with industry to improve the complaints handling process for consumers who have cause to make a complaint," he added.
Recent figures published by Ofcom suggested that broadband services in the UK are among the cheapest available in the world.
It was found that the cost of communications services in the UK is generally lower than in countries including the US, Spain and Italy.